Effective Date: 25-03-2025

Welcome to gfix.in, a brand owned and operated by Geeklappy Peripherals LLP (LLP No. ACM-6910) (“Company”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

This Privacy Policy outlines how we collect, use, and protect the information you share with us when you use our website or services.

At gfix, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://gfix.in or engage in our services, including device repair, buyback of used devices, and sales of refurbished, used, open-box, and new devices.

1. Information We Collect

We collect the following types of information:

a) Personal Information

  • Contact Information: Name, phone number, email address

  • Device Information: Details about the device(s) being repaired, such as brand, model, serial number, issue description

  • Payment Information: Payment method (UPI, bank details, or digital wallets)

  • Shipping Information: Address details for service pickup/delivery, or for shipping purchased items

b) Usage Data

  • Website Interaction: Information on how you interact with our website, including browsing history, time spent on pages, and other analytical data

  • Cookies: We may use cookies to enhance your user experience, such as remembering your login credentials or preferences.

c) Device Data (If Applicable)

When you submit your device for repair or servicing, we may collect information related to its functionality, condition, and any software installed.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Provide Services: To diagnose, repair, and service your devices. This includes handling buyback offers, providing pricing information, and shipping products or parts.

  • Order Processing: To process your orders, confirm appointments, arrange pickups and deliveries, and ensure timely delivery of devices or parts.

  • Customer Support: To respond to your inquiries, requests, and concerns, and provide after-service support.

  • Payment and Transactions: To process payments for services or purchases, including managing refunds and cancellations.

  • Improving Our Services: To enhance our website, services, and customer experience by analyzing usage data and interactions.

  • Marketing Communications: With your consent, we may send promotional emails, newsletters, or updates regarding new services, offers, and products related to gfix.

3. How We Share Your Information

We do not sell, rent, or share your personal information with third parties except as described below:

  • Service Providers: We may share necessary information with trusted third-party service providers (e.g., couriers, payment processors) to fulfill your requests, process payments, and deliver products or services.

  • Legal Compliance: We may disclose your information to comply with legal obligations or to protect the rights, property, or safety of gfix, our customers, or others.

  • Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction. We will notify you before your information is transferred to a new entity.

4. Data Security

We take the security of your personal information seriously and implement reasonable physical, technical, and administrative safeguards to protect it from unauthorized access, use, or disclosure.

  • Encryption: Payment details are processed through encrypted and secure channels.

  • Access Control: Access to your personal data is limited to authorized personnel only, who need it to perform specific service-related tasks.

While we take these measures, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee complete security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You may request access to the personal data we hold about you.

  • Correction: You can update or correct any inaccuracies in your personal information.

  • Deletion: You may request the deletion of your personal data, subject to legal or contractual obligations.

  • Opt-out of Marketing: You can opt-out of receiving promotional communications by clicking the “unsubscribe” link in emails or contacting us directly.

To exercise any of these rights, please contact us at support@gfix.in.

6. Data Retention

We retain your personal information for as long as necessary to provide the services you requested or for as long as required by law. After that, we will securely dispose of your information, unless we need to keep it for legitimate business purposes (such as warranty claims or legal compliance).

7. Third-Party Links

Our website may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices of third-party sites. We recommend reviewing the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If we learn that we have inadvertently collected personal data from a child under the age of 18, we will take steps to delete such data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated Effective Date. Please review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us:

Geeklappy Peripherals LLP
LLP No. ACM-6910
📧 support@gfix.in
🌐 https://gfix.in
📍 Mumbai, Maharashtra, India