At gfix.in, we aim to provide the best possible service experience. However, we understand that there may be situations where you need to cancel or request a refund. Please review the policy below for clarity on cancellations, refunds, and service guarantees.

1. Cancellation Policy

a) Before Service Begins:

  • You may cancel your service request at no charge if done before a technician is dispatched.

  • If the technician has already been dispatched, a nominal visit/inspection charge may apply.

b) After Service Has Started:

  • Once the repair or diagnostic process has begun, cancellation is not allowed, except under special circumstances approved by management.

2. Refund Policy

a) Service Charges:

  • Service charges are non-refundable once the service is successfully completed and the device is returned.

  • In cases where the device cannot be repaired, only the diagnostic/inspection charges (if any) will be applicable.

b) Spare Parts:

  • Charges for replacement parts are non-refundable, unless:

    • The part is defective, and

    • We are unable to replace it under warranty within a reasonable time.

c) Advance Payments:

  • If you’ve paid an advance for parts or repairs and later choose not to proceed, we may deduct handling or sourcing fees, and the rest will be refunded at our discretion.

3. Refund Processing Time

  • Approved refunds will be processed within 5–7 business days via the original payment method or another agreed-upon method.

4. Warranty & Service Rework

  • If there is an issue within the warranty period, we offer free rework or replacement as applicable.

  • Refunds are not provided for warranty claims, but we stand by our repair guarantee and will fix the issue again at no extra cost.

5. How to Request a Cancellation or Refund

You can contact us via:

  • Email: support@gfix.in

  • Phone/WhatsApp: [Insert number]

  • Please include your service ID, contact number, and reason for the request.

6. Exceptions

We reserve the right to deny cancellation or refund in the following cases:

  • Device is found physically or liquid damaged post-service.

  • Unauthorized modification or repair done after our service.

  • False claims or misuse of warranty.

7. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

Contact Us

Geeklappy Peripherals LLP
LLP No. ACM-6910
📧 support@gfix.in
🌐 https://gfix.in
📍 Mumbai, Maharashtra, India